website

Online booking

web

- Help us serve our customers even better

Client

Carglass

Carglass is a part of Belron - a global concern and world leading expert on repair och change of vehicle glass, operating worldwide across 34 countries. They work fast and take customer service to a new level.

Project

2016

Despite leading the market, Carglass refuses to stand still and was keen to develop new ways to take bookings and fulfil customer needs, using the latest mobile devices and leveraging cloud-based services.

Process

Website and booking funnel

An SVS or Service vision sprint gave us key findings to build a concept on. A fast prototype build to user test and iterate on enabled a fast process without investing too much before validation.

website
website
To the point design

Based on velidated user tests we managed to cleaned out a whole lot, simplifyed and add a calm and to the point style and layout.

The details

We deliverd a fully responsive website, built on microservices and hosted in the cloud. It's fast, reliable and highly flexible for future growth and expansion. Some tech details: react and redux, stylus, aws, contentful, heroku and coffee.

The fruits

The solution was rolled out during December 2016 in Sweden, Norway and Finland, and the results were instantly rewarding, with conversion rates increasing by 55%, and 63% more bookings compared with the same period in 2015.

Facilitating multiple platforms

Computer and cell phone

website
website

Summery

A successful project from start to finish. The client was amazing to work with and the team full of experience and talent. I learned so much.

app

Call abroad

app

- Let's kill two flies in one hit

Client

Halebop

Halebop impressively and proudly has the most satisfied customers in Sweden. Their approach is fun and generous - have a look at their youtube channel.

Project

2017

We were asked to do the first implementation of their rebranded identity. Since they also needed help with the frontend for their new concept, Locall, we decided to start there.

Process

App and website

A collaboration between the client and bunch of specialized partners made this an interesting and unique setup. From Futurice we had one designer and two frontenders, where I was one of the latter.

App and website

Telecom app and informational website

app
app
The concept

To complement the offering Halebop wanted a resvice to ease staying in touch with friends and family abroad. So they created Locall - an app with great quality and fixed low prices to call abroad. A part of the concept was also gamification where the user could earn minutes to call a selected destination.

First implementations

Just before this project started we finished another project Halebop had asked us to do, a full rebrand. By keeping one of the amazing designers from that project we managed to to deliver not only what was asked but also lots of fun bonus features.

Some details

Reace Native, with all that it involves, the good and the less good. Made for both IOS and Android, released in App store and Play store. This initiative was also driven by growth hacking so there were focus on tracking to lead the development forwad.

The release

The solution was quietly rolled out during the summer 2017. This enabled an extensive iteration period to improve and fine tune before the more spectacular promotion event. The app usage grows each day thanks to the approach of measure-test-validate.

Onboarding

Get to know the concept

app
app

Summery

Halebop is great to work with and I'm quite impressed by their boldness and professionalsm. I learned a lot in regards to the app development process, growth hacking and project management.

web, webshop, cart

Checkout

web

- It must not be complicated, yeah?

Client

Crimson

Crimson is a professional photolab & digital printer. Their customer segment ranges from the photo enthusiast to the big exhibitors and museeums.

Project

November 2015 - January 2016

The mission was to unify the shopping experinence which hade been scattered as a result of a growing number of separate online services. The solution would also have positive effects on delivery and order handling.

Process

Cart and checkout

We were a team of two, one backend developer and me as UI/UX designer and frontend developer. I left the comfort of Sublime to fall inlove with PhpStorm. After creating user flows and some initial ideas for design I did most of the design work in code and also fell inlove with SCSS and flexbox. I managed to convice the very experienced and somewhat stubborn team mate to move from Subverion to Git.

web, webshop, macbook, checkout
web, web design, pattern library, checkout
Responsiveness

Since the target audience solely focuses on image and graphics it was a natrual decision to make the site desktop first.

Modularity

This projcet was one amongst many for the same user so we put in a lot of effort in build for the future.

Popup window

To avoid users getting lost in the most critical step of the shopping experience, i.e confirming the purchase we utilised popups when needed.

RWD

Desktop first

web, webshop, responsiveness, cart
web, login, popups, checkout, cart

Summery

This was one of the first projects where I had a considerable part when it comes to customer journeys. Besides being a fun project, I leaned and developed a lot. The expression "learning by doing" is so true.

magazine, ads, illustrations, concept

Creative Ads

print illustration

- Graphic, graphic, graphic

Client

Crimson

Crimson is a professional photolab & digital printer. Their customer segment ranges from the photo enthusiast to the big exhibitors and museeums.

Project

2015

As an AD I was responsible for all things communication and marketing at Crimson. I recognised the oportunity to broaden the target audience to not only the photographer segment but also the arty artists, illustrators and graphic designers. The aim for all ads produced by and for Crimson was profiling and brand awareness rather than promoting single products.

Process

Ads series

In this series we illustrated the key values of the company. The ads were customised to fit the audience of the magazine Cap & Design. I truly loved the whole process, from creating the concept to finetuning the illustrations

Diversity

Branches and roots

ads, quiality is diversity
cap anddesign, ads, quality is accuracy and flexibility
Accuracy

To reprecent accuracy we used what the target audience was familiar with - color proofing, cropmarks and margins.

Consistance

To illustrate the consistancy in deliverables we picked up the icon for icc profile.

Flexibility

To show the powerful possibilities of customising the product such as change saturation, levels, add frames and so on.

Punctuality

It was important to convey the understanding and respect Crimson has for their clients deadlines.

Diversity

How do you illustrate diversity? You list, print, branch out and grow roots - right.

Passion

Passion - the essense of nerdiness. Designers are usually very nerdy about their cause. It was easy to just look within in this regard. Color, space, typogrphy, hex-text, you name it.

Experience

A challange, how do you illustrate experience? We did it by bringing light on both old and new technologies, while also always keep the work in focus.

Unity

The grand finale - a combination of all key values, or value illustrations.

Unity

- That is quality

ads, quality is unity
ads, quality is experience, indigo

Summery

This was just so much fun and I enjoyed every second. In addition - the result very appreciated by both the publicher of the magazine and the readers. Score!

wireframe, web, sketch

Where Is It

web

- Simplify and streamline the process

Client

Crimson

Crimson is a professional photolab & digital printer. Their customer segment ranges from the photo enthusiast to the big exhibitors and museeums.

Project

November 2015 - January 2016

The mission was to move from manually handling all finished orders and products to a digital system. This would involve creating a physical system as well, where products would be scanned and place in a logical place where the service desk could easily find them. We decided to build a custom shelf for the system, so I created a pattern to be printed on the side. Loved it!.

Process

Internal system

Together with a very talented system developer I lead the project from start to finish. We consulted the staff as well as the clients to find the right problem to solve. I did UI/UX design and frontend development.

Three different users

The controller | The warehouse associate | The receptionist

web, system, browser
kajsa unge design pattern
Users

We created three different divisions to support the different users. One neutral, to do status checks, one for hte user working at the warehouse and another for the receptionist to find and hand the order to the customer.

Visual design

The three divisions were separated by colors and symbols, which moslty already existed. That allowed me to focus more on the technical parts rather than design details.

Focus on functionality

There was opportunity to add lots of small bonus functionality. This was due to the early findings and the result was very much appreciated by both staff and customers as it improved the whole flow.

The physical system

To support the new digital solution we had to simultaniously build a physical one. We build a dynamic shalf to support the broad variety in product size.

Simplifyed flow

Yes, we used a hard coded database and the mindblowing working name wwl - where and what logistics.

website on an iMac
webapp, color palett

Summery

The biggest challange was to lead a project like this since it required change and effort for many people. I learnet to weigh input and feedback, get back to the right person - in hte right moment, and much more.

print, business card, restaurant, graphic design

A different menu

print illustration

- A touch retro, modern, stylish, strong colors, you know what I mean

Client

Pane vino

Panevino opened 2010 with the ambition to be the best Italian in Sweden, with a delicious selection of food, wine and service. They truly have succeeded.

Project

2013 - 2015

There was a need to update the menues and adding to the graphic language seemed more than appropriate.

Process

Illustrations and layouts

With great creative freedom I developed a graphic language and set of illustrations based on the core of the business. Besides the latter I also designed and produced their extensive menues, posters, business cards and promo material.

layout, print, menu, graphic design
layout, print, menu, graphic design
One identity

It was not a challange to get to the core of the passion of Panevino, and it made it easy to to create for their spectacular experiences. Some tasty visits with lively chats resulted in a development of their identity they really appreciated and loved.

Illustrations

The highlight of these projects were absolutely to make the illustrations. For this I used a combination of regular pen and paper, Illustrator, Photoshop and Indesign

After season

Since this restaurant changes their food and menues by season, we incorporated that in colors and chapes.

layout, print, wine list, graphic design
illustrations, vector, graphic design

Summery

The collaboration was really fun and easy going and probably at least as intense as peaktime in hte kitchen. Its alway great to work with people who are truly passionate about what they do.

work in progress, sketch and concept

Another one

web

- We need a tool to simplify the process of reorderings

Client

Crimson

Crimson is a professional photolab & digital printer. Their customer segment ranges from the photo enthusiast to the big exhibitors and museeums.

Project

2014

This is one of the first projects I was professionally involved in as a frontender, and not only designer. The goal was to produce a solution really fast to ease the process of reorders, both for the customers and the staff. A login, a form and that was it.

Process

Web

After quick feedback on sketches and flow we built a prototype for testing, which we could continue to build on. The process was fast and rewarding.

web, login, code
web, search, form
Responsiveness

Of course. Though the users are mainly on desktop it's always a given to make most things responsive. So this time desktop first.

Minimal

This only needed the essence, no fuzz. Enough said.

work in progress, browser testing

Summery

This project went real smooth even though I was such a rookie on frontend - I thank my awesome colleague. It was great to work on such a small and fast project, it enabled me to learn the process real quick.

Kajsa Unge profile

Who is she?

Kajsa Unge

UI/UX designer | Frontend developer | Illustrator

I'm what they call a hybrid, a multi talented person. My passions are broad but somehow they always manage to relate to each other. Design is my premier and is where I have my roots. That said, frontend development has been a part of my professional role since 2014.

In the period of one day I switch between sketching with regular pen and paper, creating flows and designs in sketch, moving over to Visual Studio Code and the terminal. Most often also lots of browser or simulator testing. As a hybrid the speed and freedom is high and enables the possibility to influence, the process as well as the end result. It contributes to a broader understanding of processes and concepts, and for colleagues, partners and clients.

Outside work there is a whole lot of play going on, very much often with my son Loa, but also in the form of side projects and other interests such as drawing, painting, photography and social lofe. Absolutely addicted to bubbly water, mustard and list making. A couple of times per year I leave the city to spend some quality time with family and old friends on my home island Gotland. I'm generally a humble and caring person with a positiv attitude. Yep.

Work

Mixed projects

Online booking

web

website

Call abroad

app

app

Checkout

web

laptop with code and website

Creative Ads

print illustration

magazine cover

Where Is It

web

iMac with project website

A different menu

print illustration

graphic design, print, menu

Another one

web

web laptop

Cv

& work experience

September 2016 - ongoing

UI/UX designer & Frontend developer

Futurice, Stockhom

I vissa projekt arbetar jag primärt med design, i andra främst med utveckling. Allt som oftast blir det ändå både designande och kodande, det går ju hand i hand. Futurice är ett toppenställe med härlig kultur och generositet på alla sätt. Massor med frihet och ansvar.

Take away - Varje dag är full av nya insikter och lärdomar. Mycket inom kod och business

2012 - August 2016

Art director

Crimson, Stockhom

Great creative freedom with of responsibility for branding and marketing. This involved creating ads, designs for striping trucks, layout and art for showrooms, planning and executing events, expos and photoshoots. The role grew to also include designing and building web services, internal systems and product development.

Take away - I got a good insight in the photo- and print production. This is also where my developer journey started.

January 2009 - ongoing

Graphic designer and illustrator

kajsaunge, freelance, Stockhom

a broad mix of graphic design work such as logos, prints, illustrations, smaller web sites, photoretuching and digital art.

Take away - time is money

2011 - 2012

Digital consultant

Adecco, Stockhom

Expansion of the intranet with focus on interaction to grow the number of users.

Take away - an aptite is fruitful, always

March 2008 - January 2009

Digital assistent

Canon, Sydney

I started off with administrative work which soon moved over to more graphic and digital work such as presentations, improvements on structure and content for their intranet.

Take away - it takes more than charm to reduce long lead times

Education

& cources

Professional development

2007 - 2009

Associare degree of communication Design, 3 semesters
Billy Blue. Sydney, Australien

2007

Associare degree of communication Design, 1 semester
Bergs. Stockholm

Online courses & training

2014

HTML5 fundamentals + CSS3 in-depth & more
Pluralsight

2015

CSS fundamentals. SASS basics. Github basics. CSS flexbox layout
Treehouse

2016-2017

React, React Native, GASP animations & more

Plural, Egghead, Free code camp, Laracasta

2018

Node, NPM

Plural, Codewars

phone illustration

Contact

Say hello

+46 (0)70 3987 208hej@kajsaunge.se